Warranty Claims and Troubleshooting
Warranty Claims & Troubleshooting
Is your AV equipment under warranty and you need assistance with troubleshooting? At About Tech, we work with a range of high-class manufacturers to supply AV equipment and services for government, aged care and corporate sectors. To find out more about our audiovisual services and the equipment we can provide, contact the experienced team today.
Troubleshooting
Support that is offered through the website should be used at your own risk. We cannot accept responsibility for damage or loss resulting from advice or support that is offered.
Projectors
If you are experiencing issues with your Projector, please work through the following fixes before raising any warranty claim:
If Not Powering Up…
1. Ensure power cable is connected and that power point is switched on
2. Test the power outlet with another device to ensure the outlet is working correctly
3. If outlet is working, test with another power cable
4. If the status lights on the projector are flashing, please cross check these with the product manual as the lamp may need replacing or filters cleaned.
If Powering Up But Not Displaying Source…
- Check all cables are connected (HDMI and/or VGA with Audio)
- Check that your PC/Mac is set to run on multiple displays (Some devices you need to press the corresponding Function Key)
- Test your device on another projector first to confirm the issue isn’t with this device
If Interactivity is Not Working… (If applicable – interactivity is only available on specific interactive projectors)
- Ensure the USB Cable is Connected to the PC and Wall Plate / Projector
- Check this cable is inserted correctly (USB can be forced into the slot incorrectly)
- Ensure the projector isn’t set to PC Free Annotation Mode
Interactive Flat Panels
Are you having trouble with an Interactive Flat Panel? Please follow the steps below:
- If you are experiencing a fault with a specific input not displaying and image or playing audio, please try in another input or on another device to isolate if the cable is faulty.
- If you are not getting interactivity, please ensure the USB is connected to the display and the computer.
- If using an Apple product running OS-X, please be aware of the limitations of the operating system being single point touch. Some displays require a user to calibrate the touch functionality with their OS-X device. Please check out our Software / Downloads page or contact us if you cannot locate the relevant calibration tools.
If you have attempted the relevant troubleshooting and would like to make a claim, please complete the service request form.
Service Form
Our Services
In addition to addressing your warranty claims and troubleshooting needs, we specialise in providing our clients with a range of services including:
- asset management and planning
- warranty servicing and maintenance
- software and downloads
- troubleshooting
Book an appointment with our highly qualified team to find out how we can help you.
We Answer All Your Questions About Our AV Equipment & Services
As a leading supplier of AV solutions for education, corporate, aged care and government sectors we know you’re bound to have questions about our work and our AV IT services. Find the answer to your question below or get in touch with us directly.
What Kind of Equipment Can You Provide?
As specialists audiovisual equipment and solutions, we offer a range of options including:
– Flat panels
– Interactive displays
– Projectors
– Monitors
– LED wallsTo find out how we can assist you with audiovisual equipment and technology to suit your needs, get in touch today.
How Do I Work With You?
Rely on the professionals at About Tech for all your warranty claims and troubleshooting needs. Contact us today to find the solution for you.
