Returns Policy

Damaged on Arrival or Dead on Arrival Products (DOA)

Should an AboutTech product be received, which is dead or damaged on arrival (DOA), please notify AboutTech immediately to receive an RA number (Return Authority). Reporting a DOA after 7 days of it being received may result in the DOA being treated as warranty, or it being rejected.

AboutTech will provide return delivery details and instructions. AboutTech will endeavour to replace the product within five working days of its receipt, (although exceptions to this may occur from time to time). DOA products must be returned in their original packaging in good condition. If a product returned as "dead on arrival" is found not to be faulty, you (the customer) will be charged a no-fault fee of $100 ex GST.

Replacement of items where AboutTech has provided incorrect goods

AboutTech takes full responsibility for the replacing of goods where it has provided incorrect goods where we are advised within 30 days of goods being received. Customers can request a Return Authorisation (RA) number via the Product Return Request form.  Alternatively, an RA can be requested by email ([email protected]) or by calling 1300 881 926. Where possible products returned for replacement must be in unmarked, unopened condition with all seals intact. Opened, damaged or soiled product may not be accepted.

Goods must be returned with the RA number clearly written on a sticky label on the outside of a shipping carton - do not write directly onto the product or its boxing – damaging the product may make it unreturnable. If the RA number cannot be identified, the product will be returned immediately at your expense.

Any refunds will not be paid until such time as goods returned have been receipted by AboutTech and inspected accordingly. This process normally takes 1-2 weeks. Once this is completed, a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been opened, damaged or soiled.

Return and credit of goods where AboutTech is not at fault

AboutTech has a 7 day product return policy where AboutTech is not as fault. Customers can request a Return Authorisation (RA) number via the Product Return Request form.  Alternatively, an RA can be requested by email ([email protected]) or by calling 1300 881 926. RA numbers for warranty and credit returns are valid for 14 working days only. All products returned for credit must be in unmarked, unopened condition with all seals intact. Opened, damaged or soiled product will not be accepted*.

AboutTech will pass on any restocking fee charged by its suppliers to the customer where a good is returned and it is not AboutTech’s fault. Restocking fees are 25% of the total cost of the good.

All inward freight will be the responsibility of the sender. AboutTech will not cover the cost of freight. AboutTech will provide return delivery details and instructions.

AboutTech accepts no responsibility for loss or damage occurring in transit or return

Any refunds will not be paid until such time as goods returned have been receipted by AboutTech and inspected accordingly. This process normally takes 1-2 weeks. Once this is completed a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been opened, damaged or soiled.

* If you’re return does not meet our requirements but you feel you should be able to return it, please call AboutTech management for our consideration on 1300 881 926. Higher restocking fees may apply for goods that are not in perfect condition.

The provisions of this Returns Policy are subject always to any applicable law, including the provisions of Schedule 2 of the Competition and Consumer Act 2010 (Cth) and any equivalent State or Territory legislation (Australian Consumer Law), and any third party warranties which may have been provided with the goods.

Special Conditions
Products supplied on a non-returnable basis cannot be returned to AboutTech unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement.